7-Day Money-Back & Easy Exchange Policy
At techvertex, customer satisfaction is our top priority. If you receive a defective item or change your mind within 7 days of delivery, you can request an easy exchange or full refund.
Return Eligibility Criteria
- Items must be returned in original packaging with all included accessories, manuals, and free gifts.
- The product must show no signs of user-induced physical damage, scratches, or moisture exposure.
- Proof of purchase (Order ID or Invoice receipt) must be presented.
How to Initiate a Return
- Contact our customer support team at support@techvertex.com or via WhatsApp at +92 300 1234567.
- Provide your Order ID, brief reason for return, and clear photos/videos of the product issue.
- Our courier partner will schedule a doorstep return pickup or guide you to drop off the parcel at the nearest branch.
- Upon inspection approval, your replacement or refund via Bank Transfer / JazzCash / EasyPaisa will be processed within 3 business days.